FlyerTalk Forums - View Single Post - KUL-SYD Business on Malaysian credited as Flex Economy?
Old Feb 14, 2018 | 5:36 pm
  #14  
Platy
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Join Date: Feb 2009
Location: Australia
Posts: 993
Originally Posted by Dave Noble
It *does* show the correct points - select earning category "Flexible Economy" and it shows the earning for Flexible Economy - the linked table provides the correlation of booking class to Earning category

I doubt very much that the programmer defined the specifications for how Qantas wanted it to work - Not liking the implementation does not mean that the person who implemented is at fault or stupid in any way - no reason at all to suggest that the person was a twit

The implementation is logical - whether another method could have been better is debatable - people could be equally confused and assume faults if it did show business class in the drop down and then quote economy rates
I do appreciate your points, Dave.

The real issue is that QF wants to manipulates the FF point and status earn on partner airlines.

Such is the case for MH business and first, for certain sectors, wherein QF wants to slice earn rates.

The other issue, is the potential confusion of the customer, when we have four definition sets with very similar naming:

1. Travel class (economy, premium economy, business, first)
2. Product fare class as presented to the customer (sale, saver, flex, etc)
2. Fare class codes (A,J,etc)
3. Frequent flyer earn categories

No wonder customers get confused and the IT folk struggle to program a simple earning calculator!

That said, since the MH business / first example is an irregularity, it could be easily identified as such when using the actual calculator.
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