Originally Posted by
PV_Premier
the lines are probably busy with people complaining about CX

LOL
Maybe that's changed in the four and a half years since AS published this chart in an annual report, but I seriously doubt it. CX/JL redemptions in premium classes within 3 days of departure is going to be a rounding error. The frequent flyer geekery you find on FT is completely atypical as to how 99% of the universe uses their miles. (Good thing, too.)