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Thread: Tropicana Las Vegas - a DoubleTree by Hilton Hotel — NO LONGER EXISTS {US-NV}
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Old Feb 13, 2018 | 2:58 pm
  #203  
Seabilly
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Join Date: Nov 2010
Location: BNA
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Originally Posted by grbflyer
Yes. When you put a card in for incidentals. You go through a screen about agreeing to resort fees.
This isn't what I've experienced either at the Trop or at other Hilton resorts. I checked with Lauren (HonorsRepresentative) and here is her reply

"We contacted the hotel and spoke with the Front Desk Team. They confirmed that if the reservation is 100% on Points, the resort fee is waived. If the stay is Points & Money, then the resort fee is charged since there is a paid portion."

If you were on 100% point redemption and were charged a resort fee, you should talk to the front desk (or get Loren involved).
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