I got a worthless reply from AA Customer Relations - The reply is totally worthless as what she wrote " I looked at your reservation and see that your itinerary and receipt with ticket numbers 001xxxxxxxxxxx and 001xxxxxxxxxx, has been sent by email. You can also always print a copy from our web site, aa.com."

Of course the facts are, 1) the receipt with ticket number email has never arrived. 2) you can NOT print a copy from AA website!

I tried the ticket number on the refund and receipt page, got Error message again, despite an AA phone rep told me after 12 hours of ticket issuance the "other system" should be updated and recognize the ticket. It is now 27 hours after ticket issued and all it generates is an Error page. At least this phone rep knew to send a Trip Confirmation email which usually is generated after one re-tickets an existing itinerary. (it will show exchange and any additional $ paid). This email is different from the E-Ticket Confirmation but serves the purpose as it contains the latest E-Tickets in the system. though it would not show the amount of miles deducted, only the $ paid.

With all the things we have to put up with AA, I know why AA is the last choice if there are other options available. No reason to give AA any revenue for such customer unfriendly culture.