So, I'm flying VX for about the fourth time this Sunday (though I haven't been on a VX flight since November), and as an Alaska MVP Gold member, I must confess that the VX advanced upgrade thing is still a mystery to me. I have tried in futile attempts to somehow use the crummy virgin website to get on this mystery upgrade list. My virgin account does not even show any of my future flights. And, when I manually put in the VX number to look at my flight, there are no options available for any upgrade list (and I have tried this numerous times in the past for my previous VX flights), so I have no idea what people are talking about regarding this online thingy. Also in the past, I've tried calling the virgin number and calling the Alaska Gold line, etc (where the phone agents promise me I'm on a upgrade list) -- though it must be a phantom list, because I'm never on the upgrade list when I get to the gate connecting in Seattle. One time a VX gate agent felt sorry for me and gave me First Class last October though she technically was not supposed to. Another time, a VX gate agent hand-wrote my name on a blank boarding pass for a main cabin select seat, and that was my Boarding Pass! Hand Written!

So, for this Sunday, since the virgin website is no worky for me, I just got off the phone with an Alaska agent on the gold line that assured me that I am automatically placed on the upgrade list for my Sunday flight (though I don't think she could see anything... rather, I think it's something she has been told to tell gold customers), but I've heard that before.

I apologize in advance if there is some post from 8 weeks ago in this thread that may answer my question, but because this whole situation seems fluid, and I have not flown a Virgin flight since last November, I'm wondering if communication behind the scenes has changed. It's not the end of the world if I don't get upgraded, but is the gold phone agent correct?