Originally Posted by
absoluy
Is that via online or the call center? The online tool does do crazy things sometimes, but I've upgraded these at least 5 or 6 times via the call center without issue (although, as always, YMMV).
The J tier points is always a nice surprise when it does happen, which,unfortunately, isn't as frequently as I would like it to be.
Call center. Happened to me 2/2 times now. I've since learned that you can ask for a manual calculation if you feel they have done it wrong.