My ambassador is named Sheryl. She is amazing. I use her mostly for upgrade requests: i will shoot her a quick email asking for my specifics about an upcoming reservation and she triages the request for me. Her success rate is about 75%, which is way more than mine was on my own. I have also let her know if there are any special occasions(birthdays or anniversaries) on an upcoming trip and she always works with the hotel to impress.

I have also used her for adding my marriott number to a reservation made by my corporate meetings team. This just saves me from having to try and contact the hotel myself. She also helped me get my wife's last name changed on her marriott account when we got married. She did all of the work for me.

Speaking of the wife: we got married over labor day of last year and Sheryl was AMAZING at helping us set up multiple reservations for various guests, special requests etc.

On the occasion that I email Sheryl directly and she is out, another ambassador immediately responds and handles whatever the request is with just as much ease. They are all great.

I really value the program.