Originally Posted by parkjiny

Steve, is this still true? I've heard a mixture of things about the Crowne Plaza Z Ocean Hotel in Miami, and I spent 40 minutes on the phone with IHG reps that kept repeating that the hotel sets the policy and that a resort fee is not included in the point redemption or Chase anniversary night.

However, my price summary for the reservation on the IHG website lists the "Service Charge" as "FREE," which shows up as "$29" when trying to make a paid reservation.