Originally Posted by SOBE ER DOC

This is not luggage, it's an ambulatory assistive devise, one that is medically-necessary to reduce the risk of falls which, for older persons, can cause intracranial bleeding, a broken neck, fractured pelvis or a broken hip, all of which can easily cause death in this age group. This is not like delaying the delivery of someone's underwear, this is a big deal.

Airlines have figured out through a series of process improvements, checklists and inspections to reduce aviation disaster to almost zero, yet they can't figure out how to get an item left on the jet bridge from said location to a destination a couple of hundred feet away and into cargo. Seriously, this is not brain surgery. It is just sloppiness and a general lack of concern for how their inability to do their job properly can inconvenience or potentially harmful.