Originally Posted by
Tobias-UK
After his last trip through LHR, when he was let down yet again my dad has decided he will never fly again because he feels like he is "an inconvenience". Heathrow special assistance is a disgrace, and when you complain it appears no one listens and no one cares.
There is another route which I stumbled on by accident - LHR / HAL are also part of the CAA's Alternative Dispute Resolution process for "problems faced by disabled passengers with reduced mobility when using air transport services". The bad news is that the ADR provider for LHR is CEDR....
https://www.caa.co.uk/Passengers/Res...te-resolution/
You may have seen Frank Gardner, the BBC News' Security correspondent having an issue in LHR a few days ago, more details in the UK+Ireland forum. I think the problem in the past is that this was regarded as a necessary difficulty for airports to work around, where the passengers felt unable to complain since they saw themselves as "an inconvenience". This is not in keeping with the spirit of this age, and it probably needs a few more Frank Gardners to make it change.