Originally Posted by
uastarflyer
this is all a red herring
United made certain statements regarding Polaris and its benefits. Now they are either half arse fulfilling THEIR commitments or are removing the commit altogether. In some cases without any mention.
The price of the ticket is 100% irrelevant.
The points being made are to see UA live up to its promise. Or for them to be open and honest about no longer being able to do so. Nothing more or less.
UA put out a press release some 2 years ago about the Polaris experiment. A PR release is not a promise. By any means. Levels of service will be constantly adapted to an ever-changing business environment. Seems reasonable to me?