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Thread: What’s on your notes?
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Old Feb 9, 2018 | 9:29 am
  #32  
eternaltransit
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Originally Posted by Will08
It would be great if the notes contained a running total of the amount of flights you have taken. That way when some obnoxious z begins his complaint even before take off with the usual "do you know how many times I have flown with EK?" the FA can calmly reply with "yes, this is only your second time and we know you are flying on a cheap email upgrade...."
They do - pax who complain frequently, especially about the same thing, are going to see diminishing returns, both on any service recovery and speed of response...
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