This is one of my favorite hotels, period. On my stay in Dec-Jan, I got a welcome amenity (wine and snacks), had $80-$100 worth of breakfast waived every morning between two adults and one kid, was always offered water when I stood in the lobby more than 5 seconds, was personally welcomed by the manager one morning in the elevator, had all simple requests for items honored within 5 minutes (toothbrush, humidifier, towels, etc) and the free parking (for all guests) makes the hotel accessible even if you aren't doing anything at the airport but simply want a full service hotel in the middle of the metroplex. I had a fridge and microwave placed in my room without asking (I stayed 5 days), so no need to mess with the minibar fridge.

There was a few service flaws though -- I was told the business center was in the ballroom floor, but when I was down there, there wasn't a business center - just a place to print boarding passes (what appeared to have been the business center was under some sort of renovation work, not sure if it will return or what), and one afternoon, I wanted to go into the terminal to work at the business center in the admirals club at 1:15PM and was told that they couldn't issue 'temporary' boarding passes between 1-2PM because of a shift change or something. Then at 2:30, I went down and was told by someone else that the time was 2-3 that they couldn't order passes, I made him verify, and he was correct but I should have been able to enter at my original time at 1:15. That was a bit frustrating. I also asked the front desk if the kitchen could prepare some sort of sack lunch for my kid's winter camp program the next day, I was told that if called private dining the night before and made the request, they could evaluate some options and have a sack lunch brought to us at breakfast. But when I called private dining about the request, the person taking the call made it clear she only knew how to take room service orders off the menu and didn't know how to handle a special request, so I gave up and went to a grocer in the morning on the way to the drop off to pack a lunch instead (I wish the concierge would have just taken this request upon himself and made it happen some time instead of directing me elsewhere).