I used to be able to claim online directly after my flights and they would appear immediately but that doesn't work anymore. A certain/long timeframe has to expire like 24h or so, for the system to 'acknowledge' the flights have been operated.
Now i have to wait untill the next daylight and occasionally still have to send an email for HOP! flights and other irregularities like my past KL flight which i could also not select seat/OLCI and claim miles for via usual procedure(074- ticket...). Then FB replies to my email, saying i don't(shouldn't) have to claim miles via email and that the miles will be credited within 2 weeks, but they credit them anyway. So no, imo the service has not improved: it got worse.
Last edited by Mcflyneo; Feb 9, 2018 at 6:09 am