Originally Posted by
SusanDK
This is an old thread, but I'm having an odd problem redeeming rewards credit on my preferred cash blue and wondering if anyone else is having a similar problem. After filling in the value, I'm taken to a screen that says to enter the CID number below, but the field where it wants you to enter it has the grayed-out words "Enter Email Address." If I enter an email address, I cannot click on the redeem link - it's grayed out. If I enter the CID number (from front), it says "enter a valid email address." So the field will taken neither an email address nor a CID. Anyone else having an issue or know which one I should keep trying?
You need to enter your email address in the box that says "Enter Email Address" and you need to enter your four digit CID number in the small box in the picture of the credit card where it says "XXXX". It's the location where the CID would be located on your actual card.