Hi,
I am a new user, I have been searching for information about claiming compensation for flight delay under the EC261/2004 regulations, but cannot find a post or thread that relates to my (wife's) circumstances.
My wife and friends flew on Monday 29/01/18 from Manchester to Amsterdam (KLM), Amsterdam to Guangzhou (China Southern), then Guangzhou to Siem Reap (China Southern). Due to delays departing Amsterdam (flight CZ308 left 1 hour 45 minutes late), they missed connection in Guangzhou, and had to get the next flight, 7 hours later. Total delay into Siem Reap was 6 hours 50 minutes.

This was all on one (e-ticket) via travel agent; my understanding is the delay would be covered under the EU regulations for compensation, but finding it extremely difficult getting a meaningful response from China Southern.

Do any forum members have experience with dealing with them in this way? Is there a standard form to complete? At this stage I have emailed their customer services with the details, still awaiting a reply. Any guidance would be gratefully received.