Originally Posted by
luv2ctheworld
An interesting development at UA, which may have potentially been able to mitigate the issue experienced by the passenger had this been indoctrinated into employees earlier (not saying it would have turned out differently, but just maybe).
https://www.bizjournals.com/chicago/...st-caring.html
Meh, UA's been talking about being the friendly skies for years. It's just talk, nothing changes