Originally Posted by luv2ctheworld

I don't believe the majority here is blaming the GA for doing their job. What is unfortunate is that the GA did not take this as an opportunity to help assist the traveler in distress.

The examples I cited previously all required employee(s) to go above and beyond what is considered their normal job requirements.

While none of us were there to witness the encounter, many of us feel that the perfunctory effort made by the GA was a missed opportunity by the GA (and United) to show compassion and out of the box thinking that would have at least given a more positive spin to this.