United, as usual, screwed the pooch on this one (much like their Polaris roll-out) by coming out with a policy (product) and not having the forms ready (lounges, planes in the case of Polaris) to back it up. Can't they do anything right, or is it all PR and no substance with them?

Can't they give patients the forms at least one month in advance so people can get to their doctors and get them signed. Not everyone uses an internet ESA mill quack (which presumably is what they are trying to crack down on).

So if a PTSD veteran books a flight now, he or she makes an appointment with the VA doctor and the animal's veterinarian when exactly to get UA's nonexistent forms signed? Disgusting disrespect for our truly disabled veterans who use psychiatric assistance animals and work within the VA bureaucracy.