While I saw myself alone living what I call the IHG Reward Club scam, I now learned that this has gone on since at least 5 years ! Amazing and more frustrating, such a large corporation doesn’t care to solve the situation or…is it possible that such a scam is intentional ? after all, if the IGH Reward Points do disappeare… it could be just corporate saving…

I have been a Crowne Plaza customer for a long time, enjoyed all hotels throughout the Middle East until…I couldn’t access my account (Dec. 12th, 2017). During subsequent message with Kimberley, Laine, Carlo, Marieson, Daniel, Jamee and Jhoanna, all Reward Club Supervisor, I was told that my account is frozen, my account is transferred to the “Special Team”, on one other occasion it is transferred to the “Fraud Department” Indeed, they all wished me a nice day and they all wish me to see me again in an IHG hotel…but no other info except that “we will let you know…”

Be it intentional or accidental, this disappearance is fully of the IHG Reward Club responsibility and I am amazed of the lack of professionalism at acting and settling this matter.

In the meantime, I have re-activated my Carlson Club account (Radisson hotel chain) so far, they don’t lose their customer reward points.