Originally Posted by
Often1
The recitation of the announcement by OP is a bit off. AA does not refer to the "pilot" but rather the "Captain" or perhaps "flight deck crew." That calls into question whether the announcement really said that AA has no idea where he is.
That's absurd. I've heard gate agents refer to people responsible for flying the planes as "pilots" on a large number of occasions. AA also refers to them as pilots in official communications on a regular basis, see:
https://jobs.aa.com/job/Charlotte-Fl...201/452349300/
Newsroom - American's first female pilot inspires new award that honors women in filmmaking - American Airlines Group, Inc.
Newsroom - PSA Airlines Announces Industry-Leading Pay for New-Hire Pilots - American Airlines Group, Inc.
But I do agree that people should tend to disregard statements by people who consistently make inaccurate statements on Flyertalk.
Either way, there won't be any compensation.... AA may offer some small customer service gesture in its sole discretion.
The "small customer service gesture" you refer to is, in fact, a form of compensation, so it's hard to tell which of these two sentences to take seriously either.