Originally Posted by
majik
Literally THE worst way to run a business. KL in particular are falling well behind not only their competitors but also their ST partners.
Ha, not really. Delta flyers for instance LOVE KL flights out of amsterdam - the easiest way to upgrade an TATL flight. Try to do such an upgrade on a DL flight, the asking price is the same for everyone : the exact price difference between the paid Y ticket and the published C tariff. So KL is still far better then most competitors, just ask your friends over on the BA forum!