Originally Posted by
Ryanardo_daVinci
Hi All,
I have Holton Diamon status, and have recently started using the app to do my booking.
Does anyone have any experience of whether doing the digital check-in (and choosing a room) effects your chances of getting a free upgrade?
I feel a bit silly going to the desk when I arrive saying “I’ve already checked in and chosen a room, but I want you to check if I can have an upgrade”.
Yes, in my experience, checking in online and choosing a room definitely affects the chance of an upgrade. Usually the room you book is the room you get. If I can see that I've been pre-upgraded when attempting online check in, I go ahead and choose a room, otherwise I wait until arrival and see if there's any upgrades available. Sometimes upgrades are given on the morning of check in, so keep checking back to see if you've been upgraded.