Originally Posted by
Erasmus
Ah, so it seems the property has changed their upgrade class from the Prado to the Toscana--not only did I miss that, but the agent who made my original reservation also missed that. I was super psyched to see the Prado suite open up for my dates, but when I called FPC to upgrade tonight, I was given the bad news. Frustrating that you can't be upgraded to a lower class room....
Hm, that must be a very recent change.
Either way, I would recommend reaching out to the hotel directly - upgrading to a less expensive room/suite than the "designated suite category" usually is no problem.