It is very dissappointing to have someone like TakeScissorsAway say something like, "We aim to please." I sure hope he is not part of the TSA community. Many in the TSA try very hard to make a decent reputation, but along comes those that in one comment destroy all of our work. It is true that only the bad things and experiences are the ones best remembered. It only takes one person to say the wrong thing to set back an entire organization. I'm just as appauled as anyone else here is. Please remember that his statements only represent himself and not the TSA as a whole.