FlyerTalk Forums - View Single Post - JW Marriott Phu Quoc Emerald Bay Resort & Spa, Vietnam [Master Thread]
Old Feb 4, 2018 | 1:06 am
  #524  
Jimgotkp
All eyes on you!
 
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,862
Here right now and just for some feedback:
1. No suite upgrade as a Platinum as the hotel was pretty much sold out over the weekend (possibly due to a wedding on Saturday night). There seems to be a lot of availability right now but after making a request, they told me nothing is available and instead will put me on a waiting list.
2. The breakfast spread is great! I really enjoyed the spread at the IC Danang but this place has more variety and is still good quality.
3. Red Rum was disappointing. I had a grilled red snapper which was good. However, the deep fried baby octopus was horrible. When the manager asked if everything was okay, we mentioned the octopus wasn't great (very tough and oily). She seemed upset after hearing this and the service level just went downhill from there. Also, do NOT get the pina coladas during HH since they were AWFUL.
4. Room service is pretty good. I wish there was an additional F&B outlet (not fine dining/bakery) when the seafood buffet is happening at Tempus Fugit. With Red Rum being whatever, it would be nice to have an extra restaurant to choose from other than room service.
5. The cooking class (Vietnamese food) was pretty fun as we made spring rolls and Vietnamese pancakes. Just did the "pastry class" which was disappointing as we only made a passionfruit creme brulee and finished within 30 mins instead of an hour. Not sure if I would consider a creme brulee as a pastry...
6. 20% Platinum discount still applies at all F&B outlets (excluding room service, happy hour, and the seafood buffet every Saturday night). If you want a discount at the seafood buffet, you need to be a Club Marriott member.
7. I thought the service at the Front Desk and Bell Desk was lacking as the check-in process wasn't great and there was no bellmen to welcome us/assist with bags. For some reason, I have the worst luck with bellmen...
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