Here is my story, and I called Citi back in 12/15/2017 to cancel both of my card and my spouse. Then in mid Jan I receive the new card covert to Amex even though I already cancel with Citi, so today I try to active the card. For some reason it give me error message, then I call the number on the back of my new Amex HIlton card. The rep say they not able to locate my card, and they ask did I cancel the account with Citi. So I told her I did but I still receive the card with Amex. She say then the card will not work, because I already cancel. I double check with her to look one more time to make sure I do not have the card, and she ensure there is no card in my profile. Should I feel better? or anyone have any similar situation like me? because I never apply for the Hilton Suprass card. So I don't want this card to be convert over with Amex, this way I can later apply to get the bonus!