Originally Posted by
Globaliser
No wonder everyone's getting confused. I'm pretty sure that you weren't supposed to fly to either NAR or HAN - Puerto Nare (Colombia) and Hanoi (Vietnam) respectively.
It looks like the original itinerary may then have been:-
BA794 LHR-HEL 1105-1610
JL414 HEL-NRT 1705-0935
JL119 HND-ITM 1330-1440
I suspect the question is whether a 19-minute delay to a flight on which you were originally booked, but on which you did not fly, is a proper basis for claiming 261/2004 compensation for a 4½-hour delay to your arrival at your destination after you were rebooked to try proactively to minimise the delay that you might suffer. And I wonder whether another question is whether the involuntary rebooking (which it sounds like you didn't ask for) might count as an IDB.
I'm just hoping the OP's complaint to BA was a bit clearer than his FT posts! OK, so looking at the information we now have, if booked to arrive at 14:40 and actually arrived at 19:21, and all one ticket
- definitely entitled to Right to Care refunds if applicable
- perhaps entitled to Article 7 compensation from BA, depending on the cause of the delay.
However! Since the delay at HEL was quite short, and the connection only 55 minutes, it wouldn't exactly be difficult for BA to blame weather and/or ATC. What would help would be to know exactly the cause of the HEL service delay. MCT for HEL is 35 minutes.