This topic bring me to a situation I faced last December with my partner while checking in at Singapore for our flight to Sydney.
The agent basically said the name on the ticket was not correct and that since 2 years ago they have been told to ensure this is not happening and we (he) could be denied.
My partner being asian has the normal 3 name structure.
first name, middle name, family name. (John, Li, Smith)
His BAEC account shows his first name and last name (John Smith) and for the last 3 years he has had many fights with zero issues. This coming up to our recent BA.
The passport shows the name in a weird order.
Family Name, Middle Name, First Name. (Smith, Li, John) but does not state what the family name or first name is.
It is because if this that the check in agent was picking it up as the middle name was seen as the first name which was not on the ticket. She had to call a manager and it took ages to resolve with this turning in quite ugly as she would not relent those 2 characters of his middle name that were missing. The resolution was that we should get his exec club name amended and ensure it won’t happen again as the exec club name is what appears on the ticket when booked if logged in.
Is this correct? It felt strange as the agent basically said that John was not his first name but Li was..
Have I been calling him by his wrong name for 3 years? Has he been lying to be about his name?
Globalist