Today I got the most outrageous letter under my door, and since I've always considered Hyatt to provide very good service, I was amazed. This morning this HP put a letter under my door saying that, due to ongoing renovations, tomorrow they would be replacing the mattress and box springs in my room. I just checked in last night and I am checking out this weekend.

As you can imagine I went down to the front desk and told them that was not acceptable, I would using the room tomorrow, and I asked why they would have checked me into a room that was going to get a new mattress the next day. The FDC responded that until I showed them this letter they did not know when the mattresses were arriving. They did not offer to move me to another room, but did write a note with my room number for the hotel maintenance, to which I responded if this was not rectified I would have to check out of the hotel.

Excluding the fact that I am a globalist, and excluding the fact that I went and .....ed about it, the idea that any hotel would change mattresses in rooms that have been rented out seems way out of bounds. I have stayed in hundreds of hotels, many times while mattresses were being replaced or other renovations, and I have never seen a hotel attempt to remove/replace a mattress while someone is paying for the room. This is not like changing a smoke detector. In fact, last year I had a front desk tell me that the hotel staff would never handle my belongings, even if that meant they had to walk another guest.