Originally Posted by
kb9522
Nobody is denying that what happened was unfortunate. What I'm saying is that EK is not liable. Period.
And what's more, you ended up in the unfortunate situation as a result of a number of poor decisions on your part.
Stop getting hyperfocused on the fact that you didn't get what you wanted and move on. EK did not do anything wrong here and by no means should incur costs because of what happened.
As to the question of what you should have done? Use the lav before descent, ask the FA or ground staff which bus you should have gotten on, gotten a flight with a longer layover, etc. Barring all of that, you should have asked the supervisor if you could purchase a seat on the next flight.
I find your whole set of posts in response to the OP not only incorrect in many instances but devoid of reality.
I don't see where OP made much in the way of poor decisions. Ground services at DXB provide buses to the terminal. OP got on one of those buses. Due to an incident at the airport his bus was delayed by 45 minutes causing him to misconnect. 100% of people, in a right state of mind, would not consider this their fault and go buy a new ticket and accept they were at fault for no-showing their next segment. No way you are convincing anybody of that. Emirates pays for those ground services and those ground services caused his delay, so for sure Emirates has some liability. Emirates liability doesn't stop as soon as they touch-down in Dubai, there is liability to get the passenger to the terminal so they can go to their next flight. Any of the buses that were provided for passengers should be adequate to get to the terminal in time. It was the accident that caused the real delay and just happenstance that the "F" bus wasn't delayed (that we know of, maybe it was) vs his bus that was, it could just have easily been the other way around.
Your suggestion to OP that he should have asked the supervisor if he could purchase a ticket on the next flight is just laughable and ridiculous.
Then the idea that EK did nothing wrong is equally ridiculous. The way the supervisor talked to the OP is WRONG. PERIOD. I believe the OP because I have lived through the incredibly poor and arrogant customer service at DXB (and AUH and DOH and MCT), and I wasn't traveling on an award but in full-fare paid F. IRROPS handling and customer service in general at any of the ME3 is just an abysmal experience which I dread the thought of, they make it as absolutely painful as possible with ZERO compassion and/or sensibility, it is 100% by the book with front-line people including supervisors having no authority to deviate even one iota, no matter how much sense it makes.