Originally Posted by FlyingDoctorwu

I always envy your reports because you seem to know the ways to press hotels on delivering better service... I'm not as proactive or aggressive at it... my preferred method is to complain strongly about something and express my disappointment- and hope the hotel figures out what to do without me asking for it specifically... some will, some won't... I think Park Hyatt as a brand is dysfunctional...kind of like Ritz Carlton... maybe because they exist within a giant hotel conglomerate but they can never reach the pinnacle of say FS (and I hold FS as the utmost mass market luxury brand)... but enough about that... I find that for the money, I can get a great large room (we had all seven of the grandkids running around one day), a pool, and enough space to keep my sanity... and for family travel, that's the definition of luxury (and I guess that's what PH means by "luxury is personal")... when I travel with my wife I look for other things.. with the kids it's a whole different set of priorities...