Thanks! They are definitely adorable in still pictures.. their real life versions can be hell on wheels...
Indeed, the doors are absurdly huge (much like at the Andaz).. if and if the doormen are paying attention then they can hit that little button to open the door.. but most times I was left to my own devices while trying to also navigate my absurdly huge stroller...
Indeed looking back at my pictures from May, breakfast does seem to have gone down hill... I mean look at how plump those sausages were!
I had also forgotten a couple other service lapses: they forgot a couple items on a breakfast delivery one morning and had to go get them... when they got back I realized that a muffin was missing to so that had to be fetched as well.. furthermore, with a promised delivery of 30 mins one morning, I got a call at the 30 minute mark saying it would be 5 more minutes.. which was I thought great until it was 15 minutes..
Here's what I think happened to the blanket- I'm pretty sure it was in her bed.. and it just got bundled up into the linens and then sent out to wherever they have their linens done.. It was more disappointing that they failed to followup with me after I had called and inquired... my kid will live... this will teach her to be strong... but I did send the manager a link so that they could see what the blankie looked like... or sent me a replacement blankie...
Big miss indeed.. I mean, I'm not sure if the reservation reflected that I had kids, but when I checked in I had one literally hanging on me and another one trying to destroy everything in the lobby... it would have been easy for a proactive, service oriented front desk clerk to have arranged for the kids amenities... but apparently such clerk doesn't exist at the PHNY...
Well that's disappointing... I've never failed to have a welcome amenity at a Park Hyatt... thought it was a brand standard... maybe I am mistaken...
I always envy your reports because you seem to know the ways to press hotels on delivering better service... I'm not as proactive or aggressive at it... my preferred method is to complain strongly about something and express my disappointment- and hope the hotel figures out what to do without me asking for it specifically... some will, some won't... I think Park Hyatt as a brand is dysfunctional...kind of like Ritz Carlton... maybe because they exist within a giant hotel conglomerate but they can never reach the pinnacle of say FS (and I hold FS as the utmost mass market luxury brand)... but enough about that... I find that for the money, I can get a great large room (we had all seven of the grandkids running around one day), a pool, and enough space to keep my sanity... and for family travel, that's the definition of luxury (and I guess that's what PH means by "luxury is personal")... when I travel with my wife I look for other things.. with the kids it's a whole different set of priorities...
FDW