FlyerTalk Forums - View Single Post - Toll administrative fees: $60 already billed in re $6 toll

Jan 30, 2018 | 9:19 am

#15

neo_781

Join Date: May 2000

Location: Chicago

Programs: AA EP, UA Gold-MM, UA 1K (former), GS (former),SPG LT Platinum, Hyatt Diamond, HH Diamond

Posts: 2,299

Quote:

Originally Posted by SinglePapa2

I don't think so. Why do I need to hassle up third-party evidence, just to raise a point to National about excessive administrative fee. Has no one ever tried talking to National about anything?? I get one (if not two) follow-up emails after each rental, don't you?

It was somewhat of a tell that this $38.85 letter didn't sport a signatory, nor any tel#. I don't even see a tel# for cust.support on nationalcar.com ; maybe Emerald Club?

I agree, fighting the charge (or getting it reversed) and billed properly is a different issue from you wanting to let National know you think their service charges are aggressive. So to that end, have you written or called National to express your disappointment? And what was their response?

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