Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,757
I sure would like to know why (1) some people get no help anywhere, (2) some people get help from AA but not AY, (3) some people get help from AY but not AA.
It seems that a good agent can allocate seats, no matter which airline (or even OTA) they work for. Since this is indeed possible, why not have all your agents learn how to do it?