Wow. I didn't think the service could get much worse than when we were there! At least we had decent bellmen and valet staff but it sounds like they got rid of them. There were two funny and attentive African American guys who helped us get a cab during the Columbus Day FDNY, NYPD parade and get our rental car too.

I'd have been pissed if they threw out my kids blankie. Seriously, housekeeping? Almost luxury hotels at least keep left behind items and the best ones will reach out and get it back to you ASAP.

The food went downhill judging from the pics. I had the same Benedict just in October and it actually quite good. Breakfast was a highlight for us. Virtuoso had the same Hyatt Globalist 57th street breakfast $44 limit per person?

It's really a disgrace of a flagship hotel but glad it generally worked for you and the kids (excluding blanket).