Originally Posted by
HHonors OUTSIDER
I had a room at a SHS when it was 7 degrees outside the heat stop working over night and was very cold by very early morning. Would that be a 5000 or 10,000 point payout? A free night at the property cost 35,000 points. Also should mention they knew about the heat problem from the previous stay but was believed to be fixed by engineering before the room was given to me. Any feed back on this would be appreciated because similar to the OP I am now curious about service recovery payouts.
Since one of the goals should be to ensure that nobody else has this happen, it is helpful and customary to name the property. If the property knew about the heat problem, believed it was fixed and still gave you the room, the property should be named.