Originally Posted by ne52

Correct. This was a legitimate question and not a suggestion to start complaining about everything. I really do hate the people who demand comp or tweet every minor inconvenience to the brand. Just interested in what's going on behind the scenes because the levels offered didn't match the severity of the situation at all.

In #3 I really just wanted the charges reversed for bottles of water that I didn't use. No request for points.

#2 was exactly what you said. The FD asked how the room was and I told them they should have maintenance look at the shower. Didn't expect anything at all and was surprised at how apologetic the manager was. The gesture was enough that it's my first choice in that city now. It's consistently sold out which is probably why management is on the ball.

#1 (no pun intended), never seen anything like it and hope to never again. Didn't see a single point and would've preferred to just have had housekeeping done their job and never had a puddle of someone else's pee in the room.