Originally Posted by
KosherKimchee
So if I am unsure whether I need to fly to Flint or Detroit, I dont see how on earth my business travel uncertainty is possibly "fraudulent, abusive, illogical, fictitious" and I certainly had an intent of flying. And to answer another question, my 7.99 was NOT refunded. This has class action written all over it.
The moment UA accepted mysecond 7.99 with its prior 7.99 farelock already paid for, given its system logic to (1) automaticaly cancel an itinerary but (2) still keep my money is a deceptive business practice if I ever heard of one.
I'm with KosherKimchee. In the past, I've had situations where I fly to NYC for meetings on a Sunday, and have made return flights for Weds and Thurs, as meeting schedule isn't set in concrete and I don't know which day I return. UA has been happy to take my $ for 2 flights, knowing I would only take one. Once or twice, they called me to inquire, and with my explanation they were OK so long as I promised to cancel the ticket I wouldn't be using as soon as I know my return. This was discussed some time ago on another FT thread. Calling he customer is the right way to handle this. Canceling tickets without any attempt to contact the customer is simply poor service. As another FT flier pointed out, one could always book the 2 tickets on 2 different airlines to avoid the possibility of UA cancelling a ticket without any communication.