Originally Posted by
beachfan
I emailed them on Monday about my upcoming reservation, haven't even received an acknowledgement of my email.
Originally Posted by
avja
Same here. Great service.
My apologies for any delay. I used to do the deactivation notifications in another lifetime of my career at Starwood. There is often a legal aspect to these that requires not communicating with affected guests until after the deactivation occurs. So, it is possible that you may hear nothing at all until after that happens.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC
[email protected]