More unfortunate media coverage for BA today, prompted by a letter to The Times from London-based gallery owner Michael Hoppen.


Hoppen’s letter is published in today’s edition, together with a fairly lengthy article revolving around his very negative experiences, under the headline “British Airways faces boycott over sticky seats and filthy tables”, and where reference is also made to the (separate) incident concerning bedbugs, widely discussed here on FT and elsewhere.

The Times online sits behind a paywall, but the opening paragraphs of the article can be found here

https://www.thetimes.co.uk/article/b...bles-grxmjvmvr

Hoppen says that he has flown BA for many years as a GCH but has “started to use other airlines because its planes have become dirty”.

He also mentions finding “someone’s half-eaten lunch buried deep in the crease on the bed” and goes on to talk of the blanket which had “coffee and wine stains and smelt terrible”.

He says that he has had no response from BA despite having complained “on many occasions” (although the article itself states “the airline said that it had contacted him to apologise”).

Hoppen’s letter letter concludes

“I have started voting with my feet. BA executives should try flying American Airlines, Swiss, or All Nippon Airways to see how an airline should greet its clients”.