Originally Posted by
RogerD408
TripAdvisor has a requirement that a review must be from someone's personal experience and they are not related to the business. Maybe responders need to certify they are directly tied to the business and not a hired PR function.
But as a certain percentage of TA reviews are ridiculous -- inexperienced or tyrannical travelers raging about trivia, imaginary slights, or acts of God the property could not have controlled -- it is understandable that a property would post pro forma, ridiculous responses.