FlyerTalk Forums - View Single Post - Did Hyatt change its Diamond award booking policy?
Old Jan 24, 2018, 9:08 pm
  #8  
Julie17
 
Join Date: Mar 2011
Posts: 107
Have any globalists had success lately booking point stays without enough points in your account? I talked to 2 or 3 different reps who all say the maximum a Globalist can go negative is 1000 points, which might as well be zero. This is the same policy being quoted in 2015 in this thread, but I've personally done it multiple times in 2016 and 2017. Usually I would get an email a couple of weeks before the stay reminding me that it would revert to a paid stay if there were insufficient points one week prior to check-in, and I would transfer UR points before the deadline.

I asked when the policy changed and they say it changed when WoH was implemented, but I definitely booked a 125,000 point stay in July 2017 with hardly any points in my account. They say the system won't even allow them to do it anymore. Any other recent experiences?
Julie17 is offline