Originally Posted by
silentnight
Thanks Heloisa.
You would understand my frustration at hearing that 'our colleagues have been sent an urgent reminder' for the third time after waiting months for a response. Maybe you could also drop your colleagues a line to stop stalling with the hope that I will go away. This stonewalling has only strengthened my resolve to pursue this matter to the full legal extent possible.
Dear silentnight, you can rest assured that my colleagues forwarded urgent messages to Customer Relations as they said they would, be it here in the forum or any other social media channel. Other than that, we do not have any further influence on the handling process from Customer Relations. Best regards, Isabell