FlyerTalk Forums - View Single Post - ARCHIVE: Long call wait / delay / hold times for AA phone lines

Jan 23, 2018, 10:07 am

#11

logicalrealist

Join Date: Feb 2006

Location: SEA

Programs: AA EXP

Posts: 307

Quote:

Originally Posted by olouie

I now just tweet to them. It works 75% of the time.

Quote:

Originally Posted by dciolli

In this situation, I'd recommend asking the Twitter team to process your upgrade. If it's miles + copay, they've been able to take the C inventory and tell me to call the EXP desk to provide my credit card for the copay.

Thanks. This is really good to know. Embarrassingly, I had tweeted them a heads up about the phone system being not good, but didn't think to ask them to process the upgrades, or know they could.