Originally Posted by Transpacificflyer

A silent majority of very happy passengers? Do you really expect that statement to be taken seriously? Based upon what I read, hear and see, I would say that the overwhelming majority of customers have a negative perception. For example; Canada’s largest and only major traditional airline was ranked dead last in a new study of passenger satisfaction with North American airlines. According to consumer insights company J.D. Power, Air Canada falls behind the four other traditional carriers, specifically Alaska Airlines, Delta Air Lines, American Airlines, and even United Airlines May 10, 2017