Checked in yesterday. Pre upgraded to grand deluxe.

Hotel was sold out so no suite upgrade.

Was asked what time I wanted to check out, 3pm but said only 1pm available. Didn't argue about plat gurantee 4pm as I'm moving to the new Athenee.

30 mins later received in room letter and personal call from front desk management saying I been misinformed and 4pm is available if wanted.

Seems like they are training new staff at check in. More experienced staff overseeing the process.

Still my goto in BKK