Wonderful toys out of the pram moment in the T5 Flounge just now. Gentleman complaining very loudly at the CS counter about the selection of newspapers available on a Sunday afternoon. "Just the Sun? Why do you even bother? This isn't an airline, it's a joke". He nearly started crying. I've seen people less upset about losing a parent.
Fate probably decrees I'll be sitting next to him for the next 7 hours......