As a Front Office Manager at a Renaissance franchised property, my staff is empowered to compensate up to 5,000 points for any issue they seem worthy. But we always try to give out breakfast, dinner or drinks just because its easier to do/cheaper. Anything over 5,000 points needs either mine or the GMs approval, and this happens very rarely for us.Plus the staff will always have to write up a quick report on the issue, guest attitude, etc.

But for a single hair, we will apologies but rarely ever give out any compensation unless there are additional issues going on.