Originally Posted by triptastic

Hi,
I called Amex over a month ago to inquire about my 75000 bonus points for my Amex Bus. The person I spoke to confirmed the spend was made and was putting in a request for the points to be credited. They were not, so I followed up yesterday. now they are saying my spend was not made (5000). If I had been given that information when I called a month ago, I would have been withing my window to meet the spend, which was missed by $100 because they are not counting the annual fee against the spend.
I plan to call them today but would like to know if any of you could offer any suggestions to ensure I get my points?
Thanks